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How We Handle Your Account Information

When you open an account and deposit through bKash, Nagad or Rocket, we collect the details needed to verify your wallet and process your payment. This policy explains what we gather, how we use it, and the choices you have over your data.

Account registration dataPayment wallet detailsSession and device logsSupport ticket historyCookie preferences
apk 44 How We Handle Your Account Information
PRIVACY QUESTIONS

Contact Us About Your Data

If you want to review, update or delete the information we hold, reach out through any of the channels below. We aim to respond within three business days with the steps you need to take.

Live Chat Open the chat widget in the account dashboard and select privacy inquiry from the topic menu. Our team can pull up your data record, explain what we store and guide you through deletion or correction requests in real time.
Email Support Send your request to our support address with your registered mobile number and account email. Include the specific data you want to access, correct or remove, and we will confirm your identity before processing the change.
Account Settings Log in and navigate to the privacy tab under account settings. You can download a copy of your data, toggle marketing preferences, clear saved payment methods and request account closure directly from that screen.
DATA PROTECTION

How We Secure Your Information

We encrypt all data in transit using SSL, store passwords as hashed values, and restrict internal access to account records on a need-to-know basis. Below are the specific measures we apply to protect your privacy across the platform.

Encryption Standards

Every page on the site runs over HTTPS, so your login credentials, bKash PIN entries and withdrawal requests are encrypted before they leave your device. We never store payment PINs or card CVVs; those go directly to the wallet provider.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your language and currency. We do not deploy tracking pixels for ad retargeting.

Account Security

We send an OTP to your registered mobile number whenever you log in from a new device or request a withdrawal.

Data Retention

We keep transaction logs and account history for the period required by our operating region's financial record rules.

Privacy Policy FAQ

We collect your mobile number, email address, chosen password and the payment method you select during sign-up. When you deposit via bKash, Nagad or Rocket, we also record the wallet transaction reference to credit your account.

We do not sell or rent your data to marketers. We share transaction details with payment processors like bKash, Nagad and Rocket only to complete deposits and withdrawals. We may disclose data if required by law or to prevent fraud.

Yes. Log in, go to account settings and open the privacy tab. Click download my data and we will generate a file containing your registration details, transaction history, support tickets and session logs within two business days.

Contact live chat or email support with your registered mobile number and request account closure. We will verify your identity, settle any outstanding balance and then delete your personal data within the retention period required by our operating region.

We use session cookies to maintain your login state, functional cookies to store language and currency preferences, and analytics cookies to count visits and measure page load times. We do not use third-party ad trackers or retargeting pixels.

We retain deposit and withdrawal logs for the period mandated by financial record-keeping rules in our operating regions, typically three to five years. After that window, we delete or anonymise the data unless you have an open dispute or balance.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.